All products sold by Sovente srl are covered by the manufacturer's standard warranty, private consumers also enjoy the 24-month warranty for defects of conformity, under Decree 24/02. To use the warranty, the customer must keep the invoice.
In the event that a product sold by us presents any defect or malfunction please contact us, one of our technicians or a manufacturer's technician will try to understand if it is a solvable problem without the return of the product.
If the technical support confirms the fault, you will be provided a RMA number (authorized return goods) with which you can return the product for repair or replacement.
Shipping costs are free within ten days after delivery, while after this time the return is at the expense of the customer, Sovente srl will take charge of the next shipment.
Please note that the private consumer is the person who buys goods for purposes not related to his professional activity making a purchase without indicating VAT number in the order form; the private consumer benefits from the guarantee of the seller (two years from delivery) of which one year manufacturer's warranty conventional (one year after delivery). Please note that it is considered professional user those buying for business purposes ; The professional user benefits from only the manufacturer's standard warranty (one year after delivery subject to extensions granted by the manufacturer).